Terms & Conditions

1. About these terms

These terms and conditions govern the provision of software development, web application development, education software, SaaS, integration, support, website development and technology consulting services by EXAMCERTIFY LTD ("we", "us", "our"), company number 09607251, registered in England & Wales.

By instructing us to carry out work, or by accepting a quotation from us, you agree to be bound by these terms.

2. Quotations and ordering services

Our services are quotation-based. Following an enquiry, we will provide a written scope and price for the work requested. A quotation is valid for the period stated in it, or for 30 days if no period is stated.

A project is confirmed once you accept a quotation in writing (including by email) and, where required, any agreed deposit has been paid.

3. Payments

Payment terms — including any deposit, milestone payments or invoicing schedule — will be set out in the quotation or project agreement for each engagement.

Invoices are payable within the period stated on the invoice. Our Payment & Billing Policy sets out further detail on accepted payment methods and how overdue payments are handled.

4. Project scope and changes

Work is carried out against the scope agreed at the start of a project. Requests that fall outside that scope may require a revised quotation and, where relevant, an adjusted timeline before we proceed.

We will always discuss the impact of a scope change with you before carrying out work that goes beyond what was originally agreed.

5. Customer responsibilities

You agree to provide timely access to information, feedback, approvals and any systems or accounts we reasonably need in order to carry out the work, and to respond to reasonable requests within the timescales we agree together.

Delays in providing information, feedback or access may affect project timelines.

6. Intellectual property

Unless otherwise agreed in writing, ownership of custom software, code and deliverables created specifically for you transfers to you once you have paid for the relevant work in full.

We retain the right to reuse general knowledge, methods and non-client-specific components (including our own internal tools and pre-existing code libraries) developed in the course of providing services. Further detail is set out in our Intellectual Property Policy.

7. Service delivery

We aim to deliver work in line with the timeline agreed for each project. Timelines are estimates based on the information available at the time of quotation and may be affected by scope changes, delays in feedback, or dependencies outside our control. See our Service Delivery Policy for further detail.

8. Cancellations and refunds

Either party may cancel a project in the circumstances set out in our Refund & Cancellation Policy. Where work has already been carried out, you remain responsible for payment for that work.

9. Limitation of liability

We will carry out services with reasonable skill and care. To the extent permitted by law, our liability in connection with any project is limited to the fees paid for that project, except where liability cannot be limited by law (such as liability for death or personal injury caused by negligence, or fraud).

We are not liable for indirect or consequential losses, including loss of profit or loss of business, arising from the services provided.

10. Disputes and governing law

We will always try to resolve any concern directly and informally in the first instance — please contact us using the details on our Contact Us page.

These terms are governed by the law of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Questions about this policy

If you have any questions about this policy, contact EXAMCERTIFY LTD at sales@examcertify.co.uk.