Customer Support
Privacy Policy
Last updated: July 20, 2026
Introduction
This Privacy Policy explains how ExamCertify collects, uses and protects personal information when you browse the website, create an account, place an order or contact support.
Information we collect
We may collect identity and contact details, account information, order and billing records, support messages, download and access records, device information, security logs, cookie choices and website-usage information. Payment-card details are processed by payment providers and should not be stored directly by ExamCertify.
How we use information
Information is used to operate accounts, process orders, provide downloads and eligible practice access, communicate about purchases, respond to support, protect the website, prevent fraud, maintain records and improve services.
Sharing information
Information may be shared with hosting, payment, email, analytics, security and support providers where needed to deliver the service. It may also be disclosed when required by law or to protect legal rights.
Retention and security
Records are retained only for appropriate operational, contractual, security and legal purposes. Reasonable technical and organisational measures are used to protect information, although no online system can guarantee absolute security.
Your rights and choices
Depending on your location, you may have rights to request access, correction, deletion, restriction or a copy of personal information, and to object to certain processing. Legal and transactional retention requirements may still apply.
Cookies
Essential cookies support account, cart, checkout and security functions. Optional analytics or marketing technologies should operate according to applicable consent choices.
Contact
Questions about this policy can be submitted through the Contact Us page or by email: sales@examcertify.co.uk.