Services
Technical Support & Maintenance
Ongoing support for software and websites already in use — fixes, updates and a point of contact when something needs attention.
Overview
Software and websites need upkeep after launch: dependency and security updates, bug fixes, small improvements, and a reliable point of contact when something isn't working as expected.
EXAMCERTIFY LTD provides ongoing technical support and maintenance for systems we have built and, following a review, for systems built elsewhere. Support availability is confirmed directly with each customer rather than fixed in advance.
What this includes
- Bug fixes and issue resolution
- Security, dependency and platform updates
- Small enhancements and configuration changes
- A defined point of contact for support requests
Typical projects we can help with
This service can be a good fit for organisations planning technical support & maintenance work such as:
- Bug fixing and investigation for live software or websites
- Security, dependency and platform updates
- Small enhancements to an established system
- Ongoing technical assistance after a project has launched
Pricing and how to request this service
Support is scoped according to the system, its condition, the technologies involved and whether you need a defined piece of work or continuing assistance. Existing third-party systems may require a technical review before we can quote or accept support responsibility.
Process
How a Technical Support & Maintenance project works
The steps below reflect the practical work involved in a technical support & maintenance engagement.
System review & access
We first understand the system, current issue or maintenance requirement and confirm that we can support the technology involved.
Priority & support scope
Issues and recurring maintenance needs are separated by priority, impact and the level of access or investigation required.
Fixes & maintenance work
Approved fixes, updates or small improvements are carried out against the agreed support scope.
Verification & release
Changes are checked before or after release as appropriate, with attention to the affected workflows and system stability.
Ongoing support planning
Where continuing support is required, we agree how requests, maintenance work and future improvements will be handled.
Related services
Software Integration
Connecting the systems you already use so data moves between them without manual re-entry or duplicated work.
02Website Development
Business websites built on a solid technical foundation — content-managed, responsive, and built to be handed over cleanly.
03SaaS Solutions
Subscription software products, from the first working version through to a multi-tenant platform ready for paying customers.
Talk to us about Technical Support & Maintenance
Send us the system details, the issue you are facing and any relevant access or technical context. We will confirm whether we can support it and what the next step should be.