FAQ
Frequently asked questions.
Answers to the questions we're asked most often about working with EXAMCERTIFY LTD. Can't find what you need? Get in touch directly.
What services does EXAMCERTIFY LTD provide?
We provide software development, web application development, education software solutions, SaaS solutions, software integration, technical support & maintenance, website development, and technology consulting. See our Services page for the full list.
How do I request a quotation?
Use the form on our Contact Us page, or email sales@examcertify.co.uk with a brief description of what you need. We will come back to you with questions and, once we understand the requirement, a written quotation.
How does a software project begin?
A project begins with discovery — understanding what you need and why — followed by a written scope and quotation. Once you accept the quotation and any agreed deposit is paid, we confirm a start date and begin work.
How long does a project take?
It depends entirely on the scope. We provide a timeline estimate as part of every quotation, based on the specific requirements of that project, rather than a fixed figure that applies to every enquiry.
How are payments handled?
Payment structures vary by project and are agreed in advance — this may be a single payment, a deposit plus balance, or milestone-based payments. Full detail is in our Payment & Billing Policy.
Do you use milestone payments?
For larger projects, yes — this is common practice and lets you review progress at defined points before further work and payment proceeds.
Can a project be cancelled?
Yes. Our Refund & Cancellation Policy explains how cancellation is handled depending on whether work has started, and what happens to any deposit or milestone payments already made.
How are refunds handled?
Refund requests are reviewed individually, taking into account work already completed. Because most of our work is custom development, refunds are not automatic once work has started — see our Refund & Cancellation Policy for detail.
Do you provide technical support?
Yes. We offer ongoing technical support and maintenance for systems we have built, and for other systems following a technical review.
Do you provide ongoing maintenance?
Yes — this includes bug fixes, security and dependency updates, and small enhancements, arranged directly with each customer.
How do I discuss a custom software requirement?
Get in touch via the Contact Us page with an outline of what you're trying to achieve. We'll ask follow-up questions where needed and take it from there.
Do you work with organisations outside the UK?
EXAMCERTIFY LTD is registered in England & Wales. Please get in touch to discuss your requirement and we can confirm whether we're able to help.