Services
Technical Support & Maintenance
Ongoing support for software and websites already in use — fixes, updates and a point of contact when something needs attention.
Overview
Software and websites need upkeep after launch: dependency and security updates, bug fixes, small improvements, and a reliable point of contact when something isn't working as expected.
EXAMCERTIFY LTD provides ongoing technical support and maintenance for systems we have built and, following a review, for systems built elsewhere. Support availability is confirmed directly with each customer rather than fixed in advance.
What this includes
- Bug fixes and issue resolution
- Security, dependency and platform updates
- Small enhancements and configuration changes
- A defined point of contact for support requests
Pricing and how to request this service
Every technical support & maintenance project is quoted individually based on scope, so we don't publish fixed prices. Get in touch with an outline of what you need, and we'll come back with questions and a written quotation before any work begins.
Process
How a Technical Support & Maintenance project works
The same clear process applies whatever the size of the project.
Enquiry & discovery
You tell us what you need, and we ask the questions required to understand the problem properly before proposing an approach.
Scoping & quotation
We put together a written scope and a quotation based on your requirements. Pricing is quotation-based and reflects the specific work involved.
Design & planning
Before development starts, we agree the technical approach, structure and, where relevant, the design — so there are no surprises once work begins.
Development & delivery
Work proceeds against the agreed scope, with milestones and check-ins so you can see progress and provide feedback as we go.
Support & handover
On completion we hand over what has been built, along with any documentation needed, and can continue supporting the system afterwards.
Related services
Software Integration
Connecting the systems you already use so data moves between them without manual re-entry or duplicated work.
02Website Development
Business websites built on a solid technical foundation — content-managed, responsive, and built to be handed over cleanly.
03SaaS Solutions
Subscription software products, from the first working version through to a multi-tenant platform ready for paying customers.
Talk to us about Technical Support & Maintenance
Tell us what you're trying to achieve and we'll come back with questions, a scope, and a written quotation.