Legal
Payment & Billing Policy
This policy explains how payments, invoicing and billing are handled for services provided by EXAMCERTIFY LTD.
Contents
1. Accepted payment methods
We accept payment by the methods confirmed to you at the point of quotation or invoicing, which may include card payment via our payment processor or bank transfer. We will not claim to accept a payment method that is not genuinely available to you.
2. Currency
Quotations and invoices are issued in Pound Sterling (GBP) unless otherwise agreed in writing for a specific project.
3. One-off payments, deposits and milestones
Depending on the size and nature of a project, payment may be structured as a single one-off payment, an upfront deposit with a final balance, or payments linked to agreed project milestones. The structure for your project will be set out in the quotation.
4. Ongoing or subscription billing
Where a service genuinely involves ongoing or recurring work — such as an agreed technical support and maintenance arrangement — billing may be arranged on a recurring basis. Recurring billing is only used where it reflects a real, ongoing service; it is not applied to one-off project work.
5. Invoicing
Invoices are issued in line with the payment structure agreed for each project and will describe the service the invoice relates to.
6. Failed and overdue payments
If a payment fails or is not received by the due date, we will contact you to resolve the issue. Continued non-payment may result in work being paused until the account is brought up to date, without affecting our right to payment for work already carried out.
7. Billing disputes
If you believe an invoice is incorrect, contact us at sales@examcertify.co.uk as soon as possible with details, so we can review it together before payment is due.
Questions about this policy
If you have any questions about this policy, contact EXAMCERTIFY LTD at sales@examcertify.co.uk.