Refund & Returns Policy ExamCertify

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition you received it, and in the original packaging.

Non Returnable Items

Some items cannot be returned, including:

• Perishable goods (food, flowers, newspapers, magazines)

• Intimate or sanitary items

• Hazardous materials, flammable liquids, or gases

• Gift cards

• Downloadable software products

• Certain health and personal care items

Partial Refunds

In some cases, only partial refunds are granted:

• Books or media with obvious signs of use

• Opened CDs, DVDs, software, video games, or vinyl records

• Items not in original condition, damaged, or missing parts (not due to our error)

• Items returned after 30 days

Refund Process

Once your return is received and inspected, we will notify you by email regarding approval or rejection.

If approved, your refund will be processed and credited to your original payment method within a few business days.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account.

2. Contact your credit card company.

3. Contact your bank.

If you’ve done all of this and still haven’t received your refund, please contact us at: support@examcertify.co.uk.

Sale Items

Only regular priced items are eligible for a refund. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.
To exchange, email us at support@examcertify.co.uk and send your item.

Gifts

• If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the return value.

• If it wasn’t marked as a gift or the gift giver had it shipped to themselves, the refund will be sent to the gift giver.

Shipping Returns

• Mail your product to: [Your Physical Address Here]

• You are responsible for return shipping costs. Shipping costs are non-refundable.

• For expensive items, we recommend using trackable shipping or insurance.

Need Help?

If you have any questions about refunds or returns, contact us at: support@examcertify.co.uk