Customer Support
Refund and Returns Policy
Last updated: July 20, 2026
Overview
This policy applies to digital exam-preparation products and related online access purchased from ExamCertify. Nothing in this policy limits rights that cannot lawfully be excluded.
Before purchasing
Review the exam code, product format, access period, price, update coverage and compatibility information before placing an order. Contact Customer Support if a material detail is unclear.
Refund requests
Submit a request through the Contact Us page with the order number, purchase email, purchase date, affected product and reason for the request. Requests are reviewed against the order record, product status, access history and applicable law.
Digital content and access
Because products may include immediately available downloads or digital access, refund eligibility can be affected once downloading, access or consumption begins, where applicable law permits and valid consent has been obtained.
Duplicate or incorrect orders
Contact support promptly if you placed a duplicate order or purchased the wrong exam code. Do not download or use the incorrect product while the request is reviewed.
Technical problems
Please allow support a reasonable opportunity to diagnose and resolve access or download problems. A reproducible problem that cannot be resolved may be considered during the refund review.
Approved refunds
Approved refunds are normally issued to the original payment method. Processing time can depend on the payment provider. Related downloads and practice entitlements may be withdrawn after a refund or chargeback.
Contact
Questions about this policy can be submitted through the Contact Us page or by email: sales@examcertify.co.uk.